Free Click + Collect

Once you've placed your order

We’ll tell you what time your order will be available to collect from. It is a free 1 hour Click + Collect service, so if you place an order within an hour of the store closing, your items will be available the next day.

What do I need to bring to collect my order?

Please head to the Collection point at the front of the store and bring:

• A copy of your order confirmation QR code on your phone or order number.
• Proof of age will be required for age restricted products.
• If someone else is collecting on your behalf, they must bring the email confirmation or order number.

We can't release your order without verifying your ID for any age restricted products.

Challenge 25

Consumer laws control the quality and safety of goods and services. In some cases, goods (such as knives) cannot be supplied to anyone below a certain age. At B&Q, we operate a Challenge 25 policy for purchasing any age-restricted goods. Please make sure that you have valid photo I.D. when collecting your items, otherwise the sale may be declined.

Can someone collect on my behalf?

We’re happy for someone else to collect your order, the person you’ve nominated must present a copy of the order confirmation or order number.

Please note: Age restricted products can not be collected by anyone other than the person who placed the order.

Can I cancel my Click + Collect order?

We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.  If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.  Your consumer rights are not affected.

For all other products, if you’ve changed your mind, not to worry. We’re unable to cancel your order, however, if you don’t collect your order within 7 days, we’ll automatically return it and process a refund.

Bulk product Click + Collect

A selection of our bulk buy products are only available in certain stores. You can view the list of stores here.

Items from verified sellers

Currently, Click + Collect for items sold by verified sellers (flagged as ‘Sold and shipped by [seller name]’ is not available. All products can be ordered to be delivered at home.