Marketplace
B&Q Marketplace at diy.com is a natural next step towards improving the shopping experience for our customers, enabling them to shop a wide range of products in one place. Our marketplace highlights to 31 January 2024 are presented below.
Launched in 2022, our specialist home improvement marketplace offers customers an expanded choice of over 1.2 million products from more than 1100 verified sellers as well as an integrated experience for customers who benefit from both online and in-store facilities. For example, the service allows customers to use B&Q’s 300 store locations for returns of many items, meaning we are closer to customers than ever before.
By joining B&Q’s marketplace, third-party sellers gain access to sell via one of the UK’s most recognisable and credible home improvement retail brands, with a history dating back over 50 years. Our website, diy.com, with over 320m online visits per year, is one of the top visited UK retailers for consumers looking for home improvement products and gives third-party sellers access to a new far-reaching sales platform.
B&Q Marketplace continues to grow from strength to strength and in January 2024, its sales accounted for 38% of B&Qs total e-commerce sales.
We have big ambitions for 2024 including opening marketplace to sellers shipping from outside the UK, offering sponsored product solutions, and running more frequent and larger promotional events.
Marketplace FAQs
We've gathered together some frequently asked questions to give our customers more information on our verified sellers. Further help can be found here.
A ‘verified seller’ is a brand or retailer that offers their products for sale direct to you on our website. All of our verified sellers go through an extensive verification process to ensure they meet all regulatory, legal and quality requirements and a level of service that is consistent with B&Q.
Limited differences exist - you can order products from verified sellers just as you would order a B&Q product via our usual checkout process.
Standard home delivery and product returns (by arranging a pick up from home, or in one of our stores for most products ) if products do not meet your needs are available.
We are currently not offering: Click + Collect service or Named Day Delivery delivery for items sold by verified sellers.
See the relevant delivery and returns & refunds sections of our FAQs for more details.
If you buy an item sold by a verified seller on our website, the contract of sale is with the seller directly. The delivery will be arranged by the verified seller. You can get in touch with the seller by clicking the 'Contact seller' button in the My Orders section of My Account. Alternatively, you can click on the ‘Contact seller’ button in your order confirmation email.
We are here to support and ensure you receive high quality of service every step of the way. We have carefully vetted the verified sellers on our website, and worked closely with them to ensure they deliver to the same high customer service proposition we offer in B&Q. If you do have any issues our Customer Support Team are here to help, please contact us either via our online Contact Us form or call us on 0333 014 3098 (select Option 1)
Once you have placed an order with a verified seller, you can contact them by clicking the 'Contact Seller' button in the My Orders section of My Account, or you can click on the ‘Contact seller’ button in your order confirmation email.
Upon clicking the link, communication with the verified seller will be started - where you can outline your query. Upon every response from the seller, you will receive an email notification in your email inbox.
Please do not attempt to (or agree to) take the communication with the verified seller outside of this channel - we monitor the communication to ensure the fastest and best possible resolution for you.
Please check our returns and refunds page for any questions related to Returns items for items sold by both B&Q and verified sellers.
Currently, Click + Collect is not available for items sold by verified sellers. However, you can purchase from verified sellers with a convenient delivery to your home, or choose to purchase one of our B&Q products which is available for Click + Collect. To view more information about our Click + Collect services please visit our Click + Collect page.
Please note, gift cards can’t be used as payment for products sold and shipped by verified sellers on diy.com. (i.e. flagged as ‘Sold and shipped by [seller name]’).